Return Policy

100% Satisfaction guaranteed

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@tentstacle.com. If your return is accepted, we’ll send you instructions on how and where to send your package. The customer is responsible for bearing the cost of shipping and taxes that may be applicable while returning the product to us.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@tentstacle.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have and send us an email (info@tentstacle.com) with the exchange request.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In any case, the customer is responsible for bearing the cost of shipping and taxes that may be applicable while returning the product to us.